Straight answers to real questions

Submit the Become a Customer application with your business details and your NPI number or federal tax ID. Our team reviews submissions within one business day in most cases; once approved, your login unlocks list pricing, quoting, and ordering across the catalog.

We serve O&P practices, hospitals and health systems, DME suppliers, and rehabilitation clinics. If your organization doesn't fit those categories but purchases O&P products professionally, choose 'Other' on the application and describe your use case — we review every submission individually.

CMG is a business-to-business marketplace, and our supplier agreements require that list pricing be shown only to verified professional accounts. Product specifications, documents, and coding references remain open to everyone.

Each clinician or purchaser should have their own login under your organization's verified account so order history and quotes stay attributable. Contact your account manager to add users; verification carries over from the parent organization.

Once verified, add items to your order from any product page — configurable products will ask you to select options like size and side first. You can submit immediately or save the order as a quote for internal approval before releasing it.

Configurable products require option selections — size, side, suspension type, stiffness category, and similar — before they can be quoted or ordered. The options panel on the product page walks you through each required choice.

Yes. Any cart can be saved as a quote with a reference number, and quotes hold their pricing for thirty days. This is the workflow most hospital systems use to route purchases through internal approval.

Consumables like liners, socks, sheaths, and fabrication supplies can be set up on a recurring schedule with your account manager. You can adjust quantities or pause a cycle anytime before its release date.

In-stock items leave our Chicago or Indianapolis facility within one business day. Custom-fabricated and made-to-order items carry the lead time shown on the product page, and your order confirmation includes a realistic ship estimate for every line.

Orders ship via parcel carriers by default; oversized items such as fabrication equipment move by LTL freight with a quoted rate before release. Accounts enrolled in the Consolidated Freight Program can pool a week's orders into a single scheduled shipment.

Stock items in unopened, resalable condition may be returned within 30 days with a return authorization from our team. Sterile-packaged interfaces that have been opened, custom-fabricated devices, and patient-specific items are not returnable, consistent with industry practice.

Report it within five business days and we ship the correction at our expense — no debate, no restocking conditions. Photos of the carton and item speed up the carrier claim but never delay your replacement.

Catalog search accepts L-codes directly — search 'L5980' and you'll see every product whose coding reference includes it. Each product page also lists its associated HCPCS codes in the specifications panel.

No. The codes we list reflect manufacturer coding references and common usage, but correct coding always depends on the device as delivered, the patient's documentation, and payer policy. Our coding support service can help you reason through difficult cases.

K-levels (K0–K4) are Medicare's functional classification for amputees, and component coverage is tied to them — a microprocessor knee, for instance, generally requires K3 or above. We display each component's intended K-level range so you can match technology to your patient's classification.

Yes — that's what our clinical services team is for. Send the patient presentation (de-identified), your shortlist, and your fitting constraints, and a CMG clinician will walk through the trade-offs with you, usually the same week.